Terms and Conditions

The following are the General Terms & Conditions of Hire between the Hirer and Riverbrook Campers. Note that these terms & conditions in conjunction with the completed booking form(s) & copies of driver’s licences requested at the time of booking combine to form the motor ‘rental agreement’. Under Irish law, this is the entire rental agreement between Riverbrook Campers and the Hirer. The vehicle, its title and equipment always remain the property of Riverbrook Campers.

Reservations/Bookings

A reservation is only complete when a booking confirmation has been received by the Hirer. This will only be issued when completed booking request form and a booking deposit have been received by Riverbrook Campers. The initial booking deposit is a maximum of €600, or the total cost of the rental if less than €300. The Hirer shall receive booking confirmation containing the rental and payment details, this also acts as a receipt for the booking deposit paid. Payment is taken in full for all online bookings at the point of booking. Riverbrook Campers can facilitate reservations for Hirers without internet access. For further details please contact us on +353 (0)85 2627052

The Hirer and/or Driver

The Hirer must comply, and is liable for ensuring that the named Driver(s) comply with the following obligations:

  • Shall not lend or hire the campervan to a third party.
  • Shall not tow any trailer or vehicle with the campervan.
  • Shall not carry more passengers than the permitted capacity of the campervan.
  • Shall not use the campervan for carriage of passengers or goods for hire or reward.
  • Shall not use the campervan for or in conjunction with any race, competition, trial or for hire or reward, or on non-metalled or sealed roads, or park or drive on any beach.
  • Shall restrict campervan movements in certain areas due to adverse road or weather conditions, or any other reasonable cause.
  • Shall be responsible for the costs of recovery for a campervan that has become bogged.
  • Shall not carry volatile liquids or gases (other than the LPG canisters provided with the campervan), explosives or other corrosive or flammable materials.
  • Shall not permit smoking in the campervan.
  • Shall not permit dogs/pets in the campervan.
  • Always undertakes to keep the campervan securely locked when unattended.
  • Shall not allow the campervan to be driven by anyone other than those named in the Insurance Motor Rental Agreement.
  • Shall ensure that the Driver(s) is/ are always fit and capable of driving the vehicle.
  • Shall not use the vehicle for illegal purposes

Insurance

Insurance is provided by Riverbrook Campers to the driver(s) named on the booking details form. Riverbrook Campers vehicles may only be driven by the Hirer and/ or agreed additional drivers who have been accepted by Riverbrook Campers and their Insurance Company. All named drivers must be over 25 and under 70 years of age and have held a full licence for at least five years. US and Canadian licences must be held for a minimum of 8 years and EEA licences a minimum of 8 years. The rental prices quoted on our website and literature include insurance cover for one Irish, UK or European named driver aged between 25 -70 years, with a clean licence. To comply with the requirements of our insurance company all drivers must disclose full details of any endorsements or accidents. Any additional surcharges due to, for example: non-EU licence, high-risk occupation, history of endorsements within the last five years, history of accidents, physical/mental defects, refused motor insurance record and motor convictions, additional drivers, etc. will be advised by Riverbrook Campers and any additional costs will be payable as part of the rental fee.

All drivers must submit copies of their full drivers’ licence AND confirmation of address in the form of a recent utility bill or a bank/building society statement at the time of booking IN ADVANCE of the rental. Hirers from outside Ireland and the UK must also submit copies of a valid passport or identity card as proof of I.D. Please note that if these documents are not available, Riverbrook Campers will be unable to proceed with the Hire as they are governed by their insurance company’s requirements.

The Hirer is insured for damage to the campervan and any third party or third parties property. In the event of any damage to the vehicle the Hirer will be responsible for the insurance excess of €2000 and will be required to contribute to repair costs exceeding this per case not rental. Failure to declare an accident is a criminal offence punishable by law.

It is illegal to drive without insurance in Ireland & UK. Driving by an unauthorised driver invalidates the insurance.

The theft of a campervan is not covered by insurance if the keys are left in the ignition or the surrounds of the vehicle while the vehicle is unoccupied and the hirer shall be fully responsible for the cost of a replacement vehicle.

The Hirer is accountable for the following items not covered by Riverbrook Campers insurance:

  • Tyre damage.
  • Damage caused by bogging of vehicle and/or its recovery.
  • Damage to the roof/ weather seals in the roof area.
  • Loss/ damage/theft to the radio, stereo equipment, and aerials.
  • Personal effects within or from the vehicle.
  • Keys &/or replacement locks.

Security Deposit

Riverbrook Campers requires a security deposit of €2000. The security deposit is secured upon collection of the vehicle via a pre-authorization card transaction. The pre-authorization is held on the card until the vehicle is returned safely and has been inspected. Sufficient credit must be available on the selected card upon collection. If the pre-authorization cannot be secured the rental agreement will be declared void and any monies paid forfeited. During the rental period the customer will not have access to the amount pre-authorized. The pre-authorization will be cancelled within 72 hours of the return of the vehicle the following conditions have been satisfied.

  • No damage to the vehicle, including windscreen or tyres or any third party or third parties property.
  • No malfunction, breakdown or repairs caused by the negligence of the Hirer. The Hirer is required to check the water and oil levels in the engine and tyre pressures.
  • Vehicle is returned to the agreed location, on the agreed date and time.
  • Vehicle and contents are returned in the same condition as it was collected, the interior cleaned including all cooking utensils and camping equipment.
  • Vehicle is refuelled.

The Hirer agrees to pay Riverbrook Campers any additional costs over and above the security deposit value should damages exceed the security deposit value.

Riverbrook Campers reserves the right to increase the security deposit for specific events eg. festivals or rallies.

Violation of Traffic Laws and Regulations

Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the Republic of Ireland or Northern Ireland. The driver(s) will be liable for any penalties and fees received during their rental.

Riverbrook Campers will notify the driver(s) of any speeding or parking fines and an administration charge of €50 for each infringement incurred throughout the Hire period.

Breakdown

If you have any difficulties, please report these immediately to Riverbrook Campers by telephone. In the event of breakdown 24-hour roadside assistance is provided by the Riverbrook Campers (Rep of Ire only). Minor repair bills up to the value of €125 will be reimbursed by Riverbrook Campers upon presentation of receipts. Repairs in excess of this amount must first be authorised by Riverbrook Campers PRIOR to the work being undertaken. In the rare case of a breakdown that cannot be repaired, Riverbrook Campers will tow the camper and occupants to a local garage. A replacement camper van may be offered subject to availability. Riverbrook Campers cannot accept liability for any costs arising from breakdown including replacement vehicle costs, travel, or accommodation. Riverbrook Campers liability extends to either replacing your vehicle with a similar one (if available) or refunding your hire charge for any days you lose the total use of the vehicle. A full day consists of a 24-hour period from the time of Riverbrook Campers notification. of breakdown. Depending on the circumstances, we reserve the right not to replace the vehicle.

Accidents

In the event of an accident,

Take the details of any other party/parties involved, registration number, insurance company names, and names of drivers, addresses and phone numbers.

Contact Riverbrook Campers immediately and share above mentioned details.

In undertaking this contract, you comply with the terms and conditions of Riverbrook Campers insurance and agree to be of assistance supplying information to aid the resolution of any such claim.

Cancellation by Riverbrook Campers

Riverbrook Campers reserve the right to cancel a reservation at the proposed commencement of hire if:

  • Required documents are not produced or valid in accordance with stated conditions.
  • Failure to provide funds for security deposit.
  • Over occupancy of vehicle.
  • Address on driving licence does not match booking/billing address. Additional proof of id is required in the form of a recent utility bill or a bank/building society statement.
  • Hirers from outside Ireland and the UK fail to provide a valid passport or national identity card alongside driving licence as proof of id.

Riverbrook Campers reserve the right to refuse to hire to any person, without stating cause. Riverbrook Campers reserve the right to cancel a reservation without stating a cause.

Cancellation by Hirer

In the event of a cancellation by the hirer the following charges shall be incurred:

Within 4 weeks of rental AND no show: 100% of rental cost.

From 12 to 6 weeks before rental: 50% of booking deposit.

More than 12 weeks before rental: €50 administration fee.

Credit card and debit card charges are non-refundable.

It is advisable to purchase holiday cancellation insurance.

Cancellation Due to Covid-19

In the event a customer has had a positive Covid19 test result or is awaiting test results, they must notify Riverbrook Campers ASAP. Unfortunately, if any party has had a positive result, we are unable to hire a vehicle until at least the current isolation period after the positive test has passed. Please call us to arrange alternative hire dates.

If a vehicle cannot be provided by Riverbrook Campers to the customer and/or the customer cannot collect the vehicle due to Government travel restrictions, Riverbrook Campers will offer a gift certificate or a full refund once agreed by both parties.

Availability/ Choice of Campervans

Riverbrook Campers shall make every effort to ensure that the vehicle reserved by the hirer is available for the agreed rental. If for any reason it is not available, we reserve the right to make another vehicle available without extra cost. BUT if this is not acceptable or another vehicle proves unobtainable, our liability is limited to the refund on any money paid to by the hirer. If the Campervan booked is unusable for whatever reason, we will endeavour to provide a replacement vehicle, but we cannot guarantee provision of same. In this case, our liability is limited to a refund of any money paid. There are certain situations that are beyond our control and if as a consequence of this, we cannot provide the service you require, our liability is limited to a refund of any money paid.

Collection & Return

Riverbrook Campers aim to be as flexible as possible with our collection and return times during the hours of 10 AM to 5 PM Monday to Friday and 10am to 2pm Saturdays. Please consider that the next customer may be collecting the camper within hours of your return time. If the campervan is returned late (i.e. outside the times agreed), Riverbrook Campers reserves the right to charge the Hirer at the rate of €50 per hour, together with any additional costs incurred by Riverbrook Campers (e.g. compensation to the next Hirer.)

No refund is given for an early return of the campervan for any reason. ( e.g. accident, weather, or theft )

The breakdown or malfunction of equipment after the campervan has left the premises will not be accepted as reason to abort or cancel the Rental Agreement, any such fault will be rectified as soon as possible. Any accidental damage caused to a campervan once covered by the Rental Agreement but still on Riverbrook Campers premises shall be deemed as the Hirer’s responsibility.

The Hirer is responsible for returning the campervan with a full tank of fuel and ensuring that it is as clean as at the point of hire. Upon return, a Riverbrook Campers representative will complete an initial check of the campervan for damage, cleanliness, a full tank of fuel, condition of the tyres, windscreen, bumpers, windows, roof lights, mirrors, doors, and internal habitation equipment. Riverbrook Campers reserves the right for final inspection after the vehicle has been cleaned. Security deposits will only be refunded after cleaning and inspection. Riverbrook Campers will make the following charges for additional cleaning:

  • €150 if the toilet cassette has not been emptied completely &/or if the cassette has been spilled/overfilled in the stowage area.
  • €50 for a very dirty interior &/or stained upholstery.
  • €150 if the no smoking clause has been ignored.
  • €150 if the no dogs/pet’s clause has been ignored.
  • €10 charge plus diesel cost if return with full tank of fuel clause has been ignored.
  • A €500 admin charge will be added to all damage costs if the Motorhome needs to be repaired by an external party.

Campersvans must never be taken through a car wash or washed using a pressure washer. Should this be ignored, damage to paintwork and the resulting costs incurred by a specialist body shop shall be passed on in full to the Hirer.

Please allow at least 40 minutes for the collection and 20 minutes for the return of your vehicle.

Pets

We do not accept pets under any circumstances.

Personal Car Parking & Storage

The parking of one car per rental will be provided by Riverbrook Campers at our depot in Ballymore Eustace, Co. Kildare. Storage of luggage may also be available if booked in advance. Both parking and storage shall be entirely at the hirer’s own risk.

Riverbrook Campers

Riverbrook Campers wish you and your family/ fellow travellers an enjoyable experience which we will do our best to facilitate. However, we cannot and will not be liable for costs if your leisure experience is not to your satisfaction. You are advised to purchase travel insurance in advance of hiring one of our Campervans, you should avail of this insurance, if the vehicle is unusable for whatever reason and services such as accommodation and travel are required. Riverbrook Campers will not compensate you in any way for leisure time (or any other costs) that did not materialise due to circumstances out of our control. Riverbrook Campers will not be liable in any way, to compensate for injuries caused due to lack of due care, or equipment misuse or failure.

Complaints

Riverbrook Campers are contactable throughout the rental period. All faults, damage or complaints must be reported immediately to Riverbrook Campers, or at the latest on return of the vehicle. If a complaint is not satisfactorily resolved upon return, the hirer must inform Riverbrook Campers in writing within 7 working days.